"I have been listening to the tapes all this week to and from work and they are really sinking in. In fact, my friend at work who listened to the tapes got into an argument with her son one morning. She felt really bad and when she got to work she thought, "What would the Saso's do?" She then called her son and apologized. Her son said, "That's OK, Mom." She said he was really ecstatic. My friend said that she would never have thought to apologize before. So, you see, Patt and Steve, you are really touching many lives in very positive ways. What a wonderful gift you are to us all." —Polly H., Seattle, WA